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        It is with great pleasure to have Michael Zipursky on today’s Winning at Business and Life Podcast. Michael is the CEO of Consulting Success, a firm whose focus is helping THEIR clients to attract high value clients. Michael’s work has been featured on The Huffington Post, Financial Times, FOX Business, Marketing Magazine... Read more »

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Podcast: Play in new window | Download            John Shumate is committed to providing a platform for budding entrepreneurs to build their business - but at a reasonable price! Hence, the Wall St and Walmart title! Read More

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Subscribe:         Customer retention is the holy grail for so many of us, and we hear a lot about loyalty programs bandied around. But do they work? I am delighted today to share with you an interview I did with Noah Fleming, a thought leader in strategic marketing and customer loyalty.

I am a great believer in creating routines and anyone who follows my posts will know that. They are so important to engrain the right habits that produce the results we seek.

One of the clear differentiating factors between a high performance organization and one that is just trundling along is that high performance organizations always have a very clear customer avatar.